萝莉社

Why Being an FM360 Customer Matters

At the Total Sports facility in Rossford, heavy snow was building up around the sports dome, causing damage to the emergency exit door and completely blocking another door.

Tracy Pappas is the Total Sports Facility Manager and a customer of RLG鈥檚 Facility Management services. Tracy knew she couldn鈥檛 wait any longer for the snow removal company who normally clears all the local parking lots. They weren鈥檛 coming.

She placed an emergency call to her FM360 account manager, and told him the situation. Tracy picks up the story from there:

鈥淲hen I called, he was on it immediately and within the hour had a solution. He鈥檚 always there when we need him! Within 2 hours, thanks to the comprehensive resources of RLG, a crew with a front-end loader was onsite to remove the snow. The emergency services the 萝莉社 has provided to us have been invaluable. I鈥檝e worked with other companies in the past and NO ONE comes close to their response time. When there is an emergency, 100% of the time I know I can count on them to respond, quickly and effectively. I am very grateful to have that peace of mind.鈥�

-- Tracy Pappas, Manager, Total Sports Facility

As Tracy鈥檚 story demonstrates, when you鈥檙e an FM360 customer, not only do you have a single point of contact for all your facility needs, you also have the extensive resources of the entire 萝莉社 at your service鈥� and you never know when the weather or other unforeseen circumstances may warrant an emergency call.

Being an FM360 customer means sending one text or making one phone call to get access to exactly the right resources, right when you need them, including:

• Emergency services;
• Building maintenance, minor repairs, and construction services;
• On-site temporary staff to fill in during vacations or other staff shortages;
• On-site presence by a dedicated FM360 property manager;
• Expert inspection of interior and exterior building areas and systems;
• Bulk-rate pricing for building maintenance supplies;
• Tuning and management of HVAC temperature control systems;
• One-call, 24/7 services for HVAC, electrical, plumbing, and building repair;
• Annual or capital budgeting assistance for equipment or construction project.

FM360 was created to make life easier for building owners and facility maintenance staff. That鈥檚 because, as an FM360 customer, you have one-call, round-the-clock access to our large network of expert maintenance, service and repair professionals.

The FM360 team is a local, trusted resource, ready 24/7 to be there when an emergency occurs. Our main goal is the same as yours: to keep your business up and running.

Ready to put these services in place for your facility?

• Download an overview of FM360鈥檚 services .
• Request a Facility Assessment .
• Review COVID-19 resources .